Shipping policy

Taj Merchants LLP, (“Company”, “We”, “Us”, or “Our”) is a limited liability partnership company which operates the website www.tajmerchants.com (hereinafter referred to as the "Platform"). The Company is committed to protecting Your privacy and the information that You share while using the Platform. We value the trust You place in Us. That’s why We maintain the highest security standards for securing the transactions and Your information.

This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our Platform. By placing an order on the Platform, you explicitly agree to be bound by the terms outlined below.

1. Shipping Rates & Charges

We maintain straightforward and transparent shipping fees. Charges are calculated automatically at checkout based on your total order value:

●        Free Shipping: We offer Free Standard Shipping on all orders with a total net order value of ₹499 and above.

●        Standard Shipping Fee: A flat fee of ₹70 will be applied to all orders with a total net order value below ₹499.

2. Order Processing & Delivery Timelines

●        Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a separate notification when your order has been dispatched.

●        Delivery Timeline: Once dispatched, orders typically arrive within 5 to 7 business days, depending on the accessibility and location of your delivery pin code.

●        Service Delays: Occasional delays may occur due to unforeseen circumstances, extreme weather conditions, carrier capacity constraints, or peak holiday seasons. We will proactively communicate any significant delays to you via your registered email or contact number.

3. Tracking & Delivery Address

●        Order Tracking: Once your package is dispatched, we will send you a confirmation email or SMS containing a unique Tracking ID and a link to track your shipment in real time.

●        Address Corrections: Please verify your shipping address thoroughly before finalizing your order. If you need to make changes, contact us immediately. We cannot modify the delivery address or reroute the package once it has been handed over to our third-party logistics courier partner.

4. Damaged & Missing Shipments

●        Damaged Packages: If your order arrives physically damaged, please refuse the delivery if possible, or take clear photographs of the packaging and item immediately. You must contact our customer support team within 12 hours of delivery to initiate a claim.

●        Lost Shipments: If your order has not arrived within the estimated delivery window, please reach out to us so we can open an investigation with our logistics partner and resolve the issue promptly.